8 Top Tips When Looking To Get A Heat Pump Quote

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Air source heat pump quote

Renewable energy is becoming increasingly important in the push towards net zero. Heat pumps are one of the most popular solutions and a form of low carbon heating. They play a crucial role in decarbonising heating systems and cutting energy bills.

Various types of heat pumps are available and prices vary widely. This can make it difficult to choose the right one for your home. So how do you find the best heat pump at the right price? 

Getting quotes is a crucial part of the process but can be overwhelming with many heat pump installers operating throughout the UK.

You can discover here our eight top tips when looking for a heat pump quote. Before we dive into that, some basic knowledge of heat pumps will help when you’re talking to heat pump installation companies.

Understanding Heat Pumps

Instead of burning fossil fuel, like a gas boiler does, heat pumps work by transferring heat into your home from outside. This makes them a highly energy-efficient alternative to an existing heating system or standard central heating system. 

There are many types of heat pump design, the most common type of air source heat pumps are air-to-water systems. Air-to-air heat pumps are also available but are unable to provide hot water to kitchens and bathrooms.

Other types of heat pumps harness ambient heat from the ground (ground source heat pump) or a body of water (water source heat pump).

Air-to-Water Heat Pumps 

Air-to-water heat pumps extract thermal energy from air around a property and increase its temperature to run water-based central heating. This can also be used to supply hot water. In hot weather, the heating process can effectively be reversed to run a cooling system.

Air-to-water heat pumps use a small amount of electricity to run, which can impact on electricity bills which, but as they are around three to five times more efficient than boilers, this will save hundreds of pounds a year on energy bills in general compared to if they had been using a traditional boiler or other fossil fuel powered heating system. Additionally, this will also reduce carbon emissions significantly.

Ground Source Heat Pumps

Ground source heat pumps are more suitable for new-build homes. Installing one in an existing property could cost twice as much as an air-source heat pump. This is because installation can be complex, involving groundworks and underground pipe loops. A large area of land may also be required.

Water Source Heat Pumps

Water source heat pumps are the most efficient type of heat pump but require a nearby, sustainable water source such as a river, lake, or the sea. Environmental regulations apply to installation and a licence may be needed.

Getting Your Heat Pump Quote

Now you understand the fundamental pros and cons of different types of heat pumps, you’re ready to start looking for quotes. And you’ll be able to avoid paying more than you have to, bearing in mind that the cheapest quote may not be the best option in the long term.

Here are our top tips for getting a heat pump quote.

Tip #1: Find a Reputable Local Heat Pump Installer

The first step when looking for a heat pump system quote is to find a reliable heat pump contactor near you. There are various ways to do this. 

If family members, friends or neighbours have had a heat pump installed, ask whether they’d recommend their installer. You could also check out review websites and social media to find installers with a reputation for quality work.

However, the easiest way to find a trusted heat pump contractor is to use an online one-stop service that will streamline the process of upgrading your heating system.

Tip #2: Make Sure You’re Talking to a Registered Installer

Installing a heat pump is a complex job. It requires professional plumbers and electricians who understand low-temperature heating systems, vapour compression cycles, and weather compensation control.

A heat pump has to be installed correctly to ensure low running costs and maximum savings on energy bills. This means it’s important to check the installer’s credentials when asking for a quote. Above all, they should be accredited by the Microgeneration Certification Scheme (MCS).

This independent, government-supported scheme builds consumer confidence in small-scale renewable energy systems such as heat pumps. With an MSC-certified contractor, you know your heat pump will be installed to the highest standards and work efficiently.

The scheme certifies heat pump products as well as installers and sets guidelines on safety, environmental impact, and technical performance.   

Approved installers have completed specialist training courses and will comply with heat pump industry codes of conduct.

You can find certified installers in the MCS installer directory or your local council may be able to point you in the right direction.

Tip #3: Ask About the Site Survey

As part of the quote process, a heat pump contractor will carry out a survey of your home. Make sure you’re clear what this will entail – it’s a crucial part of installing a heat pump.

The site survey facilitates a customised heat pump installation that will ensure the most effective heating and hot water solution that’s right for your property and your needs.

Each home has varying heating and hot water needs. A good heat pump contractor will be thorough in assessing your property and work closely with you to ensure these requirements are met while minimising costs.

The technical survey should determine the type and size of heat pump best for optimal heat output. This will avoid paying more than you need to. You don’t want to end up with a heat pump with the capacity to generate more heat and hot water than you need.

Your heat pump installer should also be able to advise on energy-efficiency measures that may be needed to maximise the benefits of heat pump installation. If you live in an older, poorly insulated property, for instance, you may need to think about installing loft insulation or cavity wall insulation. 

Tip #4: Check Out Heat Pump Brands

Ask the installer which brand of heat pump they’re quoting for. Market-leading manufacturers include:

  • Samsung.
  • Hitachi.
  • Panasonic.
  • LG.
  • Daikin.
  • Mitsubishi Electric.
  • Vaillant.
  • Worcester Bosch.

Tip #5: Inquire About Warranties

Each heat pump manufacturer will offer a warranty to cover the cost of replacement parts (excluding labour) should anything go wrong with your heat pump. 

These warranties are usually for five to 10 years. The longer the warranty, the more confidence the manufacturer has in the product.

Besides the manufacturer warranty, the contractor should also guarantee their workmanship for a specified period.

Tip #6: Ask About Potential Heating Upgrade Costs

You may need to upgrade your heating system when you install a heat pump.

Heat pumps generate heat at a lower temperature and more slowly than boilers. Radiators will operate more like a convector, requiring a larger surface to heat the same space.

So you may need to install larger radiators and update the pipework or switch to underfloor heating, which is the ideal system for a heat pump.

If your home doesn’t have a hot water tank or cylinder, you’ll need to install one to work with your heat pump. Or your existing cylinder may not be compatible with a heat pump.

Ask the installer whether the quote they’re giving you covers the cost of any home heating system changes that may be necessary.

Tip #7: Investigate Grants 

Government-backed free funding is widely available towards the cost of heat pump installation. You could, for example, get up to £7,500 from the Boiler Upgrade Scheme (BUS). The scheme is aimed at making the cost of a heat pump similar to that of a boiler and is scheduled to run until the end of March 2028.

Free funding is also available under the Energy Company Obligation Scheme (ECO4) to cover all or a substantial part of the cost of installing a heat pump. This scheme is open to households getting an income-related benefit. It’s expected to run until March 2026.

Local Authority Flexibility (LA Flex) is a spin-off of the Energy Company Obligation Scheme that widens eligibility criteria. It offers heat pump grants to households struggling to pay fuel bills but not getting a means-tested benefit. 

Installers have to apply for a heat pump grant on your behalf. Make sure the contractor you’re asking for a quote is qualified to do this.

You could even investigate the possibility of a grant for installing solar panels. This would mean that the electricity you use to run your heat pump would be renewable energy and not costing you anything, leading to further bill savings and carbon reductions.

Tip #8: Inquire About Finance Plans

In addition to government grants, some heat pump installers partner with credit providers or offer their own financing packages. These flexible finance options allow you to spread the cost of your new heat pump over a number of years instead of paying for it all at once.

You make interest-free or low-interest monthly payments that are suited to your budget. 

Getting a Heat Pump Quote through Heat Pumps UK

Heat Pumps UK has helped thousands of households and businesses get a heat pump quote.

We’ll introduce you to local MSC-certified installers who can offer advice on which type of heat pump is best for your property. They’ll give you a free, no-obligation quote for a heat pump that can last up to 20 years.

If you go ahead with the installation, it should only take a couple of days, and you’ll get a free aftercare service to help you maximise your heat pump efficiency and cost savings.

We’ll also check your eligibility for a heat pump grant.

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Ollie Creevy
Ollie has been writing content online about home improvements for over 3 years. With a real interest and in-depth knowledge of heat pumps and ECO home improvement measures you can use to save on your energy bills. Ollie also keeps up to date with all the Government grants available for you to take advantage of like ECO4 and the Boiler Upgrade Scheme.